A Better Servicing
Experience for Builders
Managing your construction financing should be straightforward. Access the tools, resources, and personalized support you need to manage your active loans, request draws, and stay informed from closing through payoff.
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Meet Your In-House Servicing Team
Our in-house servicing team is here to support you from closing through payoff, providing personalized guidance and assistance throughout the loan process.
Before closing, you'll have the opportunity to connect with your servicing team and get familiar with our online borrower portal. We'll walk you through how to submit draws, manage payments, access statements, and more, so you know what to expect from day one.
Important Dates and Upcoming Holidays
Bank holidays and Builders Capital office closures may affect inspections and funding schedules. Review upcoming dates and deadlines below.
Thanksgiving
Christmas Eve / Christmas Day
New Years Eve / New Years Day
Martin Luther King Jr. Day
Presidents' Day
Servicing FAQs
How do I request a draw?
On the main page, click Request Draw.
Select the loan number, loan property, and bank information you would like to use for this draw.
Select either “manual draw” or “quick draw”, depending on your draw needs.
- Manual draw: Select each line item and the amount you want to request. After the inspection, your request is reviewed and you may be contacted if anything needs clarification. This option is more hands-on and is best for complex or specific requests.
- Quick draw: Requires no input from you after submission. Funds are automatically released based on the inspection report, and there is no opportunity to review before funding. This is the fastest and most hands-off option, making it ideal for simple, straightforward projects.
Enter the line items you want to draw from.
Upload supporting documentation for any Soft Cost line items or for our direct pay program (e.g., invoices, lien waivers, proof of payment, etc.).
Do not select the Direct Pay box unless the vendor is being paid directly.
Do I need an inspection?
Hard Costs and Profit/Overhead & Contingency require an inspection. The percentage of completion determined by the third-party inspector dictates how much can be funded.
If you are requesting only soft costs or using only previously available funds, an inspection is not needed.
How long does it take to receive draw funds?
From the initial submission of your draw request to the final funding, please plan for up to 10 business days for the whole process to occur. Here is the breakdown of those ten business days:
- Inspection and report: Can take up to 3 business days for the site inspection and report to be completed and sent to the Transaction Coordinator for review.
- Draw Review and approval: Your Transaction Coordinator reviews and approves the draw within two business days.
- Funding: Accounting funds the draw within 5 business days from Transaction Coordinator approval.
Where are statements available?
Statements are generated on the 1st of each month and can be downloaded in PDF format directly from the borrower portal. We do not mail or email statements out. They are automatically uploaded to the portal for your review.
Where do I make a payment?
Visit the payment portal: https://builderscapital.serviceyourloan.com/payments
